Privacy Policy
This Privacy Policy explains how NeonNode.nl ("we", "our", "us") collects, uses, stores, and protects your personal data when you use our Services. By accessing or using our Services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, username, billing details.
- Payment Information: Processed securely through third-party payment processors. We do not store full payment card details.
- Usage Data: IP address, browser type, device information, pages visited, server logs.
- Customer Support Data: Messages, tickets, attachments, or communication you send to us.
- Technical Data: Resource usage, error reports, and diagnostic data for service performance.
2. How We Use Your Information
We process your data for the following purposes:
- To create and manage your account;
- To provide, maintain, and improve our Services;
- To process payments and prevent fraudulent activity;
- To communicate important updates or service-related notifications;
- To provide customer support;
- To comply with legal obligations.
3. Legal Basis for Processing (GDPR)
If you are located in the EU/EEA, we process your data under one or more of the following legal bases:
- Contractual necessity: To provide you the Services you purchase.
- Legitimate interests: To protect our platform, prevent abuse, and improve service performance.
- Legal obligations: Compliance with tax, fraud-prevention, and regulatory requirements.
- Consent: When required for specific processing, such as marketing emails.
4. Sharing Your Information
We do not sell your personal information. We may share minimal data only with:
- Payment processors (e.g., Stripe, PayPal) for payment verification;
- Service providers assisting in hosting, analytics, or security;
- Law enforcement when required by law or to prevent illegal activity on our platform;
- Technical partners to operate infrastructure and maintain uptime.
5. Data Security
We implement industry‑standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no internet-based service can guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law. When no longer needed, your data will be securely deleted or anonymized.
7. Cookies & Tracking Technologies
NeonNode.nl may use cookies and similar technologies to:
- Improve website functionality;
- Remember user preferences;
- Analyze traffic and usage patterns;
- Improve security and prevent abuse.
You can manage cookie preferences through your browser settings.
8. Your Rights (GDPR)
If you are located in the EU/EEA, you have the following rights:
- Right to access your personal data;
- Right to correct inaccurate information;
- Right to deletion ("right to be forgotten");
- Right to restrict or object to processing;
- Right to data portability;
- Right to withdraw consent at any time (if processing is based on consent);
- Right to file a complaint with your local data protection authority.
9. International Data Transfers
Your information may be transferred or stored in countries outside your jurisdiction. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), when required.
10. Third‑Party Services
Our Services may include links or integrations with third‑party platforms. We are not responsible for their privacy practices. We recommend reviewing their privacy policies as well.
11. Children's Privacy
NeonNode.nl does not knowingly collect data from children under 13. If we discover such data has been collected, it will be deleted promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. When major updates occur, we will notify users through our website or by email. Your continued use of the Services indicates acceptance of the updated policy.
13. Contact Us
If you have questions or requests regarding your privacy or this policy:
- Email: privacy@neonnode.nl
- Website: https://www.neonnode.nl